Frequently asked questions about epay Conductor
Answers on who we are, how programs run, and how cards reach your customers.
Programs and getting started
What kinds of stored value programs can we run?
You can run branded prepaid gift cards, digital wallets and prepaid codes for digital content, as well as closed-loop and open-loop programs, all managed on Conductor.
Can Conductor take on a program we already run?
Yes. Conductor works for brands launching their first program and for brands scaling an existing one. If you’re weighing in-house against outsourced, read our guide to in-house vs outsourced gift card management.
What are the business benefits of a gift card program?
You get paid upfront, the spend stays with your brand, and loyal customers come back. Gift cards also give you a simple way to run promotions and upsells. Prepaid gift card solutions
How do we get started?
Tell us about your program and the markets you sell in, and we’ll show you how Conductor fits. Request a demo or contact the team.
Funds, settlement and reporting
How are unredeemed balances and liability tracked?
Conductor tracks and accounts for unredeemed balances and records gift card funds correctly throughout their lifecycle. Your finance team gets clear visibility without the operational work. Gift card issuing
How does settlement and reconciliation work?
Conductor reconciles transactions between you, your retail partners and your redemption locations, and settles funds on schedule. epay handles settlement centrally, which reduces reconciliation work for your finance team. Gift card issuing
What reporting do we get?
Every activation, redemption and balance check is logged. Finance and marketing teams get a live view of sales, redemptions, outstanding liability and sell-through by channel. Tracking and reporting features
Fraud and card controls
How does Conductor help prevent gift card fraud?
It uses velocity limits, secure code handling, scratch-off PINs and tamper-resistant packaging options, with protection in both digital and physical channels. Distribution fraud controls
Can we block and reissue lost or stolen cards?
Yes. Card controls cover lost and stolen cards, PINs and security codes, and let you block and reissue cards. Gift card processing
Digital delivery
Can we send e-gift cards instantly or on a set date?
Yes. You can send e-gift cards instantly by email or SMS, or schedule them for a set date. Each one comes in a wallet-ready format with clear redemption steps. Digital delivery
Can our brand offer its own digital wallet?
Yes. Conductor powers branded digital wallets and mobile payments, with real-time onboarding, reporting and fraud prevention. Digital wallet solutions
How do prepaid codes for games and digital content work?
Conductor generates secure codes at scale and delivers them instantly. It tracks every redemption and distributes codes across major distribution networks. Code-to-content
Distribution and fulfillment
Can businesses buy our gift cards in bulk?
Yes. Bulk ordering portals and connections to incentive networks serve corporate and rewards demand, which adds steady volume. B2B distribution
Do you handle card production and fulfillment?
Yes. We coordinate card production, secure packaging, rack-ready backers and inventory flow, and track stock and reorders. Gift card distribution
About epay and Conductor
What is epay?
epay is a leading global provider of payment processing and prepaid solutions. It serves about 1,000 local and global brands across commerce, ecommerce and mobile commerce. About us
Who owns epay?
epay is a business segment of Euronet Worldwide (NASDAQ: EEFT), a global leader in payments processing and cross-border transactions, with services in 200+ countries and territories. About us
What is Conductor?
Conductor is epay’s stored value platform. It lets brands issue, process and distribute gift cards, prepaid products, digital wallets and digital codes from one place. See the features
Is epay an established provider?
Yes. epay processed 4.5 billion transactions in 2025, and its network spans 360,000+ retail locations in 65+ countries. Brands build on its secure, regulated infrastructure. How processing is secured
Have a question we haven’t covered? Speak to the team.